Shipping, returns, storage, and the things people ask before a first order.
How fast do orders ship?
Orders placed before 2pm PT on a business day ship the same day. Express shipping is free over $150; below that it's a flat $12. You'll get a tracking number by email and it also appears in your account.
Do I need an account to order?
Yes. An account is created at checkout so you can track the order, keep the batch certificate for what you received, and reorder without re-entering details.
Where do I find my order number?
It's on the confirmation email and at the top of every order in your account. Quote it in any message to us and we can pull the full record.
Can I return an order?
Unopened vials can be returned within 30 days for a full refund. Opened vials cannot be returned, for safety reasons — this is standard across the category and not negotiable.
How should I store the vials?
Lyophilized vials are stable in transit at ambient temperature. On arrival, store unreconstituted vials at 2–8 °C away from light. Once reconstituted, refrigerate and use within the window on the insert.
What does the batch number on my vial mean?
It identifies the exact lot your vial came from. Look it up in the batch register to see the independent lab's assay purity, endotoxin result, and full certificate for that specific lot.
Do you ship internationally?
We ship across the United States. International orders are handled case by case because import rules for these compounds vary sharply by country — contact us before ordering.
Do you offer wholesale?
Yes, for clinics and practitioners. Reach out through the contact page with your license details and we'll send terms.
Is this medical advice?
No. These statements have not been evaluated by the Food and Drug Administration, and these products are not intended to diagnose, treat, cure, or prevent any disease. Speak with a qualified clinician before use.